Star Trek New Worlds: Support

TREKCORE > GAMING > NEW WORLDS > Support

If you cannot find help on this page, you may want to visit the FAQ, as it has answers to non-technical questions related to the game.

1. I am getting strange video/audio/input problems or getting an error about a missing DLL file.
2. The game is crashing when I attempt to run it.
3. I am getting an error when the installer is attempting to copy files onto the hard drive.
4. I think my game has locked.
5. Can I save the game during the missions?
6. Star Trek New Worlds wont install. The Installshield goes to 100% then nothing happens.

1. I am getting strange video/audio/input problems or getting an error about a missing DLL file.
The game requires that you have the current version of DirectX installed. You will want to install DirectX from the CD before attempting to play the game. If you did not install it when prompted during the games installation, you may install it by double-clicking on the DXSETUP file found within a DirectX folder on the CDROM. You may also download the newest end-user version of DirectX from the following address: www.microsoft.com/directx

Please reference the DirectX troubleshooting guide if you continue to experience troubles with DirectX.
   

2. I am getting strange video/audio/input problems or getting an error about a missing DLL file.
This could actually be caused by a few different reasons. You will want to check the following (in the order listed):

  • The game requires that you have the current version of DirectX installed and that your drivers are showing as "certified". You will want to reference the DirectX troubleshooting guide to check DirectX for proper installation.
  • Often drivers that show as certified are still incompatible with the newer version of DirectX. You will want to check your manufacturers drivers page to make sure that you are running the most current driver available for you sound card and video card.
  • Another program runnning in the background can cause a crash. You will want to do the following:
    1. Press [CTRL]+[ALT]+[DEL]. This will bring up a "Close Program" box.
    2. The only items listed should be Explorer and Systray
    3. Highlight any other item listed
    4. Click on End Task
    5. Continue back with step 1 until Explorer and Systray are the only items listed.
   
3. I am getting an error when the installer is attempting to copy files onto the hard drive.
This can be caused for a couple of different reasons. You will want to do the following:
  • Make sure no DOS based cdrom driver is loading before Windows starts. If you are unsure you may want to consider contacting your system manufacturer to make sure.
  • You will want to change the read-ahead on your cdrom drive to "no read-ahead". This may done as follows:
    1. Right click on "My Computer"
    2. Select "Properties"
    3. Click on the "Performance" tab
    4. Click on "File System"
    5. Click on the "CD-ROM" tab
    6. Under "Optimize access pattern for" select "No Read Ahead"
    7. Click on "OK"
    8. Click on "CLOSE"
    9. The system will want to restart for these changes to take effect. Click "YES" to restart.
  • Once restarted, you will want to close all background applications as follows:
    1. Press [CTRL]+[ALT]+[DEL]. This will bring up a "Close Program" box.
    2. The only items listed should be Explorer and Systray
    3. Highlight any other item listed
    4. Click on End Task
    5. Continue back with step 1 until Explorer and Systray are the only items listed.
  • Reinstall the game
   
4. I think my game has locked.
The first thing you will want to check is to see if you have paused the game. There is no indicator on screen and the music will continue to play. To un-pause the game simply hit the "Pause Break" key on your keyboard. If this does not fix the problem you will want to check your Directx settings as the instructions above.
   
5. Can I save the game during the missions?
Unfortunately, no. You can save your progress between missions but there is no save feature during the games missions. The development team is aware of teh situation and will be looking into the possibility of correcting it with a patch. For the most recent updates of the development teams progress visit the message boards.
   
6. Star Trek New Worlds wont install. The Installshield goes to 100% then nothing happens.
This can occur if your installation has completed once and you are trying to reinstall. To fix the problem you will need to edit your registry. Use extreme caution whenever editing your registry as you may render your system unusable.
To fix the problem you will need to open the registry editor by going to "start", "run" and typing "regedit", then clicking "ok". Click on the "+" next to "HKEY_LOCAL_MACHINE", then "Software", then "Interplay", and then click on the words "StarTrekNewWorlds". Hit the delete key on the keyboard and confirm deletion. The game should install fine now.