TREKCORE > GAMING > KLINGON HONOR GUARD > Support

Install the patch! It may fix the problem you're having! Download it here. Any problems that are fixed by the patch are not addressed in this page.

Information on this pages comes from the Help files that came with the game. If you cannot find help on this page, you may want to visit the FAQ, as it has answers to non-technical questions related to the game.

1. When I try to launch the game, it reports an 'Insufficient Memory' error, but my Mac has over 32MB of RAM.
2. When I try to run the game I see an error that states 'Couldn't find a QuickDraw 3D hardware driver to use'.
3. I can't get the game to run in hardware mode.
4. I can't connect to any multiplayer games on my network.
5. The game simply won't run, locks up, or crashes to the desktop without an error message.

	1. When I try to launch the game, it reports an 'Insufficient Memory' error, but my Mac has over 32MB of RAM. First, shut down all of your other applications before playing the game. If your other programs have already been shut down, you may need to optimize your Mac's memory settings for this game. Some of Klingon Honor Guard's levels are very large, and so the game requires at least 120 MB of RAM (physical or virtual) to run properly. Go into the Memory Control Panel and make sure that your Virtual Memory is on, and that the combination of your physical and virtual memory adds up to at least 120MB. In this case, more is better.
	2. When I try to run the game I see an error that states 'Couldn't find a QuickDraw 3D hardware driver to use'. If you do not have a 3D-accelerator card installed in your system, then don't worry about this error. Simply click on "OK" and a screen will appear telling you that the game will attempt to run in Software mode. Click on "OK" again and after a few seconds, the game will begin. If you have a 3D-accelerator card installed but the game still reports this error, see the section below labeled "I can't get the game to run in hardware mode".
	3. I can't get the game to run in hardware mode. Hardware mode will only work on accelerator cards that are 100% QuickDraw 3D/RAVE compatible. If your card meets these specifications, then make sure that you have installed the latest drivers for your card, and that those drivers are QuickDraw 3D and Rave 1.5 compatible. Finally, you must have QuickDraw 3D installed to your machine before playing the game in hardware mode. If the game simply won't work with your 3D accelerator, you can still use the software-rendering mode to play. For details on how to accomplish this, please refer to the readme file in your Klingon Honor Guard folder.
	4. I can't connect to any multiplayer games on my network. This game requires Open Transport (TCP/IP) for multiplayer games. Check your network settings to make sure that Open Transport is enabled and working properly.
	5. The game simply won't run, locks up, or crashes to the desktop without an error message. These types of problems are tough to diagnose because they could be the result of several pre-existing problems on your computer. For more information on how to troubleshoot these problems and get the game running on your computer, please refer to our Macintosh General Troubleshooting.

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