Star Trek Hidden Evil: Support

TREKCORE > GAMING > HIDDEN EVIL > Support

Install the patch! It may fix the problem you're having! Download it here. Any problems that are fixed by the patch are not addressed in this page.

Information on this pages comes from the Help files that came with the game as well as Activision's technical support pages. If you cannot find help on this page, you may want to visit the FAQ, as it has answers to non-technical questions related to the game.

1. The game crashes to the desktop.
2. Crash/freeze on splash screen.
3. I can't select the video option.
4. When I try to install to my second/partitioned hard drive installation does not proceed. The only option I have is to install it to my main hard drive but I do not have enough space.
5. When I launch the game I get the error: "Desktop resolution must be 640x480 at 16 bit color"
6. Black screen on launch.
7. Direct 3D is not available.
8. When I start a game there is no sound or corrupt sound, Windows plays sounds just fine however.
9. There is signifigant graphics corruption on my Voodoo 2 card.
10. While loading a save game, the game crashes.

1. The game crashes to the desktop.
  • Make sure you have the latest video and sound card drivers from the manufacturers' websites.
  • Set your desktop settings to 640 by 480 and High Color (16 bit).
  • All background applications must be shutdown prior to running the game.
  •    

    2. Crash/freeze on splash screen.

    • Make sure you have the latest video and sound card drivers from the manufacturers' websites.
    • Set your desktop settings to 640 by 480 and High Color (16 bit).
    • All background applications must be shutdown prior to running the game.
    • Make sure the 3D hardware acceleration is turned all the way up.
      1) Right-click on the My Computer icon on the desktop and select Properties.
      2) Select the Performance tab and click the Graphics button.
      3) Make sure the acceleration slider is set to Full.
    • Change your monitor refresh rate to Adapter default.
      1) Right-click on the desktop and select Properties.
      2) Click the Settings tab and click the Advanced button.
      3) Select the Adapter tab and change the Refresh rate to Adapter default.
      4) Click the Apply button and then OK until you are back to the desktop.
      5) If you are asked to restart the computer then do so.
       
    3. I can't select the video option.
    • Make sure you have the latest video and sound card drivers from the manufacturers' websites.
    • Set your desktop settings to 640 by 480 and High Color (16 bit).
    • All background applications must be shutdown prior to running the game.
    • Make sure that Direct 3D is enabled.
      1) Click on the Start button > Run and type in dxdiag.
      2) Click the OK button.
      3) In the DirectX Diagnostic Tool, select the Display tab.
      4) At the bottom make sure that DirectDraw Acceleration and Direct3D Acceleration are enabled.
    • Make sure the 3D hardware acceleration is turned all the way up.
      1) Right-click on the My Computer icon on the desktop and select Properties.
      2) Select the Performance tab and click the Graphics button.
      3) Make sure the acceleration slider is set to Full.
       
    4. When I try to install to my second/partitioned hard drive installation does not proceed. The only option I have is to install it to my main hard drive but I do not have enough space.
    You will have to temporarily free up enough space on your primary hard drive long enough to get past the point in the install process that will allow you to choose the actual destination drive you wish to install to. Complete the installation process to the preferred hard drive and then you can put whatever you had to move from your primary drive back on it.

    Unfortunately, this work around is necessary to install the game to a second hard drive.

       
    5. When I launch the game I get the error: "Desktop resolution must be 640x480 at 16 bit color"
    Set your desktop settings to 640 by 480 and High Color (16 bit).
       
    Q

    6. Black screen on launch.

       
    Q

    7. Direct 3D is not available.

       
    Q

    8. When I start a game there is no sound or corrupt sound, Windows plays sounds just fine however.

    • Make sure you have the latest sound card driver from the manufacturer's website.
    • Turn the hardware acceleration for your sound card to Basic.
      1) Go to the Start menu > Settings > Control Panel.
      2) Double-click on the Multimedia icon.
      3) Select the Audio tab.
      4) Click on the Advanced Properties button in the Playback section.
      5) Click on the Performance tab.
      6) Reduce the Hardware acceleration to Basic, the 2nd notch from the left.
      7) Click Apply and then OK 2 more times. Run the game now. Don't forget to turn the acceleration back up to restore the high-end features for your sound card when using other applications.
       
    Q

    9. There is signifigant graphics corruption on my Voodoo 2 card.

       
    Q

    10. While loading a save game, the game crashes.
    The save game may be corrupted. Try creating a new save game.

    Any time you continuously write to the same file over and over you run the risk of corrupting that file. You may need to start over and use multiple save slots.